BEC 《本叔的商業英語》4 – 客户由于质量问题不付款怎么办(下)

续上一个故事,双方一直在拉锯是先让重验货还是先付钱。跳过一些细节,老外后来翻脸了,直指D小姐办事不力,向她的老板K先生投诉了。单从business English 的角度,这一节的例子都写得很专业,所以我就不作修改了。那么我们就在一旁静静地看着他们装B吧。


Hi K/D,

?I tried to call D’s phone but failed.

We relooked into the remittance of USDXXX and found that we had accidently paid you too much. We had now stopped the payment to recalculate. We will send through payment again after recalculation. I wanted to discuss with Dora on the phone but it seems that you are avoiding answering my phone calls.


We do not know what reason you could not arrange our QC’s ?inspection. There must be some quality issues otherwise you could have arranged our QC to check the goods. We made 30% upfront payment on this product based on the trust to your company. It is unfair that you do not follow our instruction. As my discussion with my boss, we would rather not deliver the skirts if there is going to have potential problem.


You must communicate with us ASAP as tomorrow is the cutoff date for the skirts!


I would appreciate a phone call from you as dealing with Dora on this matter has not been beneficial for either of us.
(这一句有时可以害死一个尽责的同事了。。。。。我的确是有点偏袒某一方,但这个案例我也不必太客观,反正在看戏。。。)I will await your phone call,
Kind regards


Dear XXX,

That has make me so surprised and disappointment (建议大家多用surprise and disappointed这两个高雅地表达不满的字眼)when I saw YYY’s email. Pls take exactly immediate action to push all thing come back the right way.

I am really appreciated for D has strictly complied with company’s policy. And pls clearly to be noted, all her previous and coming actions are under my authorization!


Here I would like to list the details again, even thought D has shown your side for many times:

QC inspection for TCS:

All of us know well about Q, and they represent the authority in the field. The end customer has enough confidence to them. I have been working together them in the past several years, and really know well for all the procedure. So I think that is no necessary from your side to doubt their QC report.

For make all things come back on the road, and show our strong willing to continue the business I would like to show our procedure(we only accept this solution at this moment):



We believe above solution is our final accepting solution, and would not accept any future re-negotiation.

I would like to reiterate here, D has my all authority under handling this issue. For any future connection pls contact with her directly.


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