I have but not choice to write you this email, as a conclusion to our conversation.
We have obviously different definition about functionality standard of the said product.
According to our previous development contract, it is your responsibility to make sure the product works well in the any condition without exception.
I have request to hold on an internal decision. Lawyers suggest that we have the right, and therefore we should, postpone all the payment and orders before we reach agreement on a remedy solution. This make me unable to buy from you the rest of our annual demand (about 50000 pcs by 2015) until we settle with an effective recovery and compensation plan. Certainly this is not a situation that we would like to let happened. Let’s workout the plan now.